Recently Google announced a new product called Google Waves, which apparently the re-engineering of the email service. Similar to many technologies Email is getting old and soon these technologies will not be able to fulfil business or personal requirements.
Email has not changed a lot since it was invented about 40 years ago, the irony that we still use the same technology for most of our communication. Google way of innovation is to look at frequently used application and think about it as it is being developed today.
A major shortcoming for current email services is that after a set of email with different parties involved in the same email thread, the conversation gets really difficult to follow. Adding new parties to that conversation and make them understand what was going on is another story. Moreover, the content of the email cannot be changed. If some information listed in that threat was modified, the participant of the conversation has to read the thread again to know exactly what has changed.
Google exploited all the new Web 2.0 technologies and re-engineered email as if it was developed today. Instead of the sending emails to multiple parties, the conversation is hosted online where everyone can contribute to it. Another feature of Google Wave is that it is a real-time conversation, which all participants can view what is currently being written and reply immediately, a feature that will combine the old email and chat. Also, the new Google server will allow parties to drag and drop attachments to specific text, which make comprehending the context of the conversation much easier.
An interesting note that there are many technologies that we keep on using are used still based on the same technology constraints of the past half century I wonder how the Public Switched Network (PSTN) will look like if it was invented today.
The following video explains some of the features of Google Wave:
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