Enterprise 2.0 Archive

AGBMaster Enterprise 2.0 Proposal

AGBMaster Enterprise 2.0 Proposal

An holistic solution to leverage the use of Web 2.0

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Web 2.0 makes life easier

Web 2.0 makes life easier

A couple of years ago, I was working for a software development company that has many branches in different countries. One of the challenging tasks was writing the documentation for the final products. This task needed the contribution of many developers, designers and teachers to provide manuals for their related work and compile these documents to generate the developer and the end user manual. Without any document management solution the tracking versions and putting the work all together was an utter nightmare.

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Marketing via Facebook

Marketing via Facebook

Every Facebook user noticed the increasing presence of companies in Facebook. It became a common trend for companies to create and maintain fan pages; a new way of marketing that could not be achieved without a giant social network like Facebook and Web 2.0 technologies. An intuitive question to be asked: why companies are putting the time and effort to use Facebook?

Facebook is one of the top ranked websites, which has 150,000,000 active users. This massive number of users made organization worldwide realized that social networks is a very effective communication channel not only to target current customers but also to find potential customers. Feature in Facebook such as page suggestion can be extremely useful to engage more users. Loyal customers play an important role to by providing feedback to the company or inviting their friends to fan pages.

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Is Enterprise 2.0 just a Software implementation?

Is Enterprise 2.0 just a Software implementation?

IT projects are notorious of being difficult to manage and have lower success rates than other projects. There are many reasons for this problem including unclear vision of the project outcome, poor requirement analysis and the communication gap between business and IT. An additional reason for the IT software projects failure is the poor change management. Many organizations such as Nestle learned the hard way, which resulted in the loss of millions of dollars that the implementation of a software package is not about the software only. It’s about managing the change in the organization.

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The Deloitte Experience

The Deloitte Experience

Deloitte is one of largest consulting companies located in 140 countries and employing 165,000 people. In the U.S., Deloitte employs 45,000 people. After the financial crisis, organizations such as Deloitte developed extra concerned about retaining their employees and enhancing the internal workspace. Due to the increasing competition between large firms to accommodate creative and productive workforce, an innovative approach was taken by Deloitte.

After considering different products, the giant consulting firm decided to use Microsoft Office SharePoint Server (MOSS) to host its social networking site. MOSS facilities a number of Web 2.0 application such blog, wikis and multimedia hosting. The notion of this site was to increase collaboration, empower virtual teams and develop additional bonds between employees.

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Google Waves

Google Waves

Recently Google announced a new product called Google Waves, which apparently the re-engineering of the email service. Similar to many technologies Email is getting old and soon these technologies will not be able to fulfil business or personal requirements.

Email has not changed a lot since it was invented about 40 years ago, the irony that we still use the same technology for most of our communication. Google way of innovation is to look at frequently used application and think about it as it is being developed today.

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Perceived business benefits of Web 2.0

Perceived business benefits of Web 2.0

McKinsey Global just published the results of a survey in September 2009 on how companies are benefiting from Web 2.0. Nearly 1,700 executives from around the world, across a range of industries and functional areas, responded to the survey. The responses indicated that Web 2.0 is still on high interest. 69% of the responders reported that their companies gained benefits from Web 2.0.

The survey covered these business areas: Internal processes, Employee use, Partner purposes, Customer purposes, Satisfaction levels, Adoption rates, Who the users are, Key tools and Future Investments. The survey focused on these Web 2.0 tools: Blogs, Mash-ups, Microbloging, Peer to peer, Podcasts, Prediction markets, Rating, RSS, Social networking, Tagging, Video sharing and Wikis.

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Project Management 2.0

Project Management 2.0

Enterprise 2.0 facilitates creative methods of communication. The concept of pushing information instead of pulling in Enterprise 2.0 is unique. On the other hand, communicating effectively with stakeholders and project personnel is key factor for successful project management. Exchanging project messages or updates in a timely fashion is critical. Therefore, communication channels are established early in projects and maintained thought the project course. From there, the concept of Project Management 2.0 emerged.

In a previous post, I cited a definition of Project Management 2.0 as “the natural evolution of project management practices brought by Web 2.0 technologies”. This post will investigate how Web 2.0 tool can be used to in project management.

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Web 2.0 based industries

Web 2.0 based industries

I’ve already posted a topic about Web 2.0 and how it reshaped the Internet. However, Web 2.0 was the base for a new set of technologies including: Enterprise 2.0, Government 2.0, Library 2.0, Health 2.0 (Medicine 2.0) and Project Management 2.0. The number “2.0” does not represent a version number, but it represents the link to Web 2.0.  This post will list the definitions of the previously listed technologies.

Enterprise 2.0 according to Andrew McAfee’s, the Web 2.0 guru, is “is the use of freeform social software within companies.” But he was not satisfied with his original definition so he proposed this new definition: ”the use of emergent social software platforms within companies, or between companies and their partners or customers”. The limitation of the old definition is that Enterprise 2.0 is widely used in business-to-business and business-to-customer applications.

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How Business Process Management (BPM) and Enterprise 2.0 could meet?

How Business Process Management (BPM) and Enterprise 2.0 could meet?

I was searching for the past two weeks for Enterprise 2.0 success stories.  And since I have a Business Process Management (BPM) background, I could not help myself to extend my search to look for connections between BPM and Enterprise 2.0.  Do they correlate? Or contradict each other?

To prepare the ground for this topic, I will start with a reference to a post by Professor Michael Rosemann of the BPM Research Group of Queensland University of Technology on BPM and Twitter, which was published on the ARIS Community site.  He lists three possible scenarios, where BPM and Enterprise 2.0 can work together:

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